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Information for rebooking options and on the refund process

flexible and free of charge rebooking options

The spread of the coronavirus these past few days and weeks is affecting the lives of people worldwide and air travel is also affected to an unprecedented extent. In economic terms, the Lufthansa Group has to face new challenges on a daily, even almost hourly basis. In view of current developments, the airlines of the Lufthansa Group are doing everything they can to manage this crisis in the best possible way.

As previously communicated, the airlines of the Lufthansa Group are now offering flexible and free of charge rebooking options, which also apply to passengers who did not take their originally booked flight (no-show). 

These enhanced rebooking options allow you to flexibly adjust travel plans until 30 April 2021:


  • Passengers with a booked flight until 30 April 2021, who do not wish to select their new travel date and/or routing yet, can make a rebooking free of charge until 31 August 2020.
  • Passengers who want to be even more flexible can now rebook to a new travel date with a start date on/before 30 April 2021
  • Passengers rebooking to a new travel date with a departure date on/before 31 December 2020 will receive a discount of EUR 50/USD 50/CHF 50


If you do not wish to take advantage of any of these flexible rebooking options, you can still submit tickets for refund via your travel agency. We ask for your understanding that in the current situation it is not possible to process refund requests within the usual time limits.


The refund process on the Lufthansa Group airlines’ websites has been temporarily adjusted. Refunds already submitted will be processed with a delay.

In these extraordinary times, the Lufthansa Group airlines are depending on your support as partners and, in particular, your understanding: We are aware that not only our industry is affected by the consequences of the coronavirus, and therefore we are not happy having to carry out such a measure.

On behalf of Austrian Airlines, Lufthansa, SWISS, Brussels Airlines and Eurowings, we thank you for your understanding and wish you and your families all the best. Stay healthy and take care of yourself.




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